Shipping Policy

Effective Date: September 2026

Welcome to the official shipping policy of echohano.com. This page outlines all shipping, delivery, processing, and logistics rules applicable to every order placed on our official website. By completing a purchase on echohano.com, you fully agree to the shipping terms listed below. Our team is committed to providing stable, safe, and efficient global shipping services for all customers worldwide.

Order Processing Time All orders received via echohano.com will be processed within 1–3 business days after successful payment verification. Processing days exclude weekends, public holidays, and official store off-days. During peak shopping seasons, promotional events, or inventory restocking periods, order processing may be delayed by 1–2 additional business days. We strictly inspect all products before packaging to ensure item quality, complete accessories, and intact packaging condition before shipment.

Shipping Regions & Carriers echohano.com provides worldwide shipping services covering most countries and regions across North America, Europe, Oceania, Asia, and Africa. We cooperate with trusted international logistics carriers to ensure stable transportation and real-time tracking for every parcel. Customers can check real-time shipping status, transit updates, and delivery progress through the tracking number sent to their registered email after shipment. Please note that some remote regions may require extended delivery time or additional shipping fees, which will be confirmed during checkout.

Standard & Express Delivery Time Standard international shipping typically takes 7–15 business days for delivery after shipment. Express shipping options are available for selected regions, with a delivery time of 3–7 business days. Delivery time is an estimated reference and may be affected by customs clearance procedures, local logistics efficiency, weather conditions, public holidays, and global logistics fluctuations. echohano.com will not be responsible for minor delivery delays caused by third-party logistics and customs factors.

Shipping Fees & Free Shipping Rules Shipping fees are automatically calculated based on the customer’s delivery address, product weight, package volume, and selected shipping method during checkout. We regularly launch free shipping promotions on echohano.com for orders that meet the designated spending threshold. Free shipping policies are only valid for standard shipping methods and do not apply to express shipping or remote region surcharges. Any adjusted shipping fees due to address modification after order placement shall be borne by the customer.

Customs & Import Duties All international orders shipped from echohano.com may be subject to local import taxes, customs duties, and handling fees stipulated by the destination country’s customs policy. These additional fees are the sole responsibility of the customer. Our store does not cover any customs charges, import duties, or tax fees generated during customs clearance. Customers are required to comply with local import regulations and complete customs clearance procedures on their own.

Lost or Damaged Packages If your package is confirmed lost, severely damaged, or missing items upon delivery, please contact our customer support team via echohano.com within 48 hours after receiving the tracking update or package. You need to provide valid photos, tracking numbers, and order information for verification. We will arrange reshipment, partial refund, or full refund according to the actual situation after confirmation.